- Recovery House, Upminster Trading Park, Warley Street, Upminster, Essex. RM14 3PJ
- Control: 01708 225800 (opt 1) Police Impound (opt 2)
Heavy vehicle recovery demands expertise, equipment, and experience beyond standard recovery operations. When an HGV, bus, coach, tanker, or piece of plant cannot be moved safely, the right, first evaluation protects the vehicle, the load, and everyone at the scene. D&G Assist has provided professional heavy recovery for over 30 years, combining IVR-qualified operators with purpose-built equipment for every scenario.
No two heavy recoveries are the same, so every call starts with an assessment of the vehicle, the load and the location before deciding on the safest method. Call 01708 225800 (Option 1) — the control room is manned 24 hours a day, 7 days a week, 365 days a year, direct to Central Control.
What We Recover
Each situation calls for a different approach, and we apply the method, equipment and qualifications that fit the circumstances rather than a single fix for everything.
Our fleet includes purpose-built heavy recovery vehicles handling vehicles up to maximum legal weights, from single rigids to full articulated combinations, recovered without adding further damage or delay.
Complex incidents — overturned vehicles, awkward angles, embankments — call for our specialist rotator recovery equipment, with a 360-degree rotating boom that handles what standard fixed-boom recovery trucks cannot or will make the recovery less straight-forward.
Tanker recovery presents unique challenges due to cargo hazards. Our ADR-certified drivers understand the regulations and safety protocols for tankers carrying fuel, chemicals, liquefied gases, foodstuffs, and other hazardous materials.
Our low-loader fleet and specialist equipment recover plant and machinery, concrete mixers, refuse collection vehicles, fire engines, emergency vehicles, motorhomes and light aircraft & helicopters, wherever they are needed.
Our low-loader fleet and specialist equipment recover plant and machinery, concrete mixers, refuse collection vehicles, fire engines, emergency vehicles, motorhomes and light aircraft & helicopters, wherever they are needed.
We hold contracts with Essex Police, Essex Highways, and Essex Fire & Rescue, and our IVR-qualified operators are recognised by Highways England and Police Forces nationwide for safe recovery on motorways, major trunk roads, and sensitive accident scenes.
Our Process
Operators assess the vehicle, load and scene before choosing the safest recovery method and equipment for the job.
We work with police, fire services and highways authorities to establish safe working areas and manage traffic before recovery begins.
Heavy-duty winching, air cushions, lifting systems and stabilization equipment bring the vehicle under control without adding further damage.
The vehicle is transported considerately to its destination, with images and full documentation and evidential integrity maintained throughout.
The Right Equipment
360-degree rotating boom for complex scenarios beyond the capability of fixed-boom recovery trucks.
Complete transportation rather than towing, for HGVs, plant and vehicles that cannot be towed safely.
Stabilisation and lifting systems for overturned vehicles and difficult recoveries.
Specialist handling for tankers carrying fuel, chemicals, liquefied gases and other hazardous cargo.
A fast, secure method for tractor units and rigid HGVs when a full low-loader isn't required.
Flatbeds and low-loaders configured for construction plant, buses, coaches and refuse vehicles.
Nothing Beyond Our Capability
Off-road recovery extracts vehicles from ditches, embankments and challenging terrain using rotator vehicles and specialist winching. Overturned vehicles, multi-vehicle incidents, structural entrapment and water recovery are all handled in coordination with the emergency services and highways authorities, preserving the scene for investigation throughout.
No vehicle too heavy. No recovery too complex.
Flexible Ways to Pay
No setup fees, competitive per-recovery pricing, monthly invoicing, and a direct driver contact.
Volume-based discounted rates, priority response, dedicated account management and tailored service level agreements.
System compatibility where possible, direct driver-to-control communication, incident reporting, and cost analysis.
Whatever the vehicle, whatever the load, our team is ready around the clock.
Call 01708 225800 (Option 1)or email: assistance@dgassist.co.uk
Our fleet includes purpose-built heavy recovery vehicles handling vehicles up to maximum legal weights, specialist rotator recovery equipment with 360-degree rotating boom for complex scenarios beyond fixed boom capability, low-loader fleet for vehicles requiring complete transportation rather than towing, and specialist equipment including heavy-duty winching, air cushions, lifting systems, and stabilisation gear. This equipment handles HGVs up to 44+ tonnes, buses and coaches, tankers including hazardous materials, concrete mixers and specialist vehicles, refuse collection vehicles, fire engines and emergency vehicles, plant and machinery, and motorhomes.
Tanker recovery presents unique challenges due to cargo hazards. Our ADR-certified drivers understand regulations and safety protocols for handling tankers carrying fuel, chemicals, liquefied gases, foodstuffs, and hazardous materials. Combined with IVR qualifications, our team manages complex tanker recovery situations standard operators cannot handle safely or legally, this is where our Incident Managers excel.
ISO 9001 quality management, PAS 43 vehicle recovery code of practice, and NHSS17 & 17B National Highways Sector Schemes certifications represent audited, verified standards in our operations, training, and safety procedures, not just paperwork, but demonstrated capability meeting construction and highways industry requirements.
Heavy vehicle accidents require methodical recovery preserving evidence and minimising scene disruption. Our operators work with police, fire services, and highways authorities establishing safe working areas and developing recovery strategies. We preserve accident scenes for investigation, document vehicle positions, and recover vehicles maintaining evidential integrity. Load recovery coordinates cargo transfer to alternative vehicles or proper disposal of damaged goods, following appropriate protocols for hazardous materials. Environmental protection manages fuel spills and contamination properly. Traffic management coordinates with Highways England and police for lane closures and contraflow systems.
Off-road recovery extracts vehicles from ditches, embankments, and challenging terrain using rotator vehicles and specialist winching. Overturned vehicle recovery requires careful planning and controlled execution preventing additional damage. Multi-vehicle incidents coordinate with other recovery operators for efficient scene clearance. Structural entrapment works with engineers and emergency services developing safe extraction strategies. Water recovery coordinates with fire and rescue services for vehicles in rivers, lakes, or flooded areas.
NHSS17 and 17B certifications qualify us for construction sites and highways schemes where standard operators are not permitted. We understand construction safety protocols, traffic management requirements, working around live operations, and sector-specific regulations. We work with major contractors, Highways England, and local authorities on construction vehicle recovery, breakdown recovery from roadworks, plant movement between work areas, and emergency response for construction incidents.
Based in Essex and Kent, we provide rapid heavy recovery across the Home Counties and Greater London with strategic positioning for quick response on the M25, M11, A12, A127, M20, M2, M3, M4, M40, and connecting routes. Our nationwide network of over 10,000 professional recovery assets provides consistent service standards throughout the UK.
Pay-as-you-go accounts offer no setup fees, competitive per-recovery pricing, monthly invoicing, and direct driver contacts. Contract accounts provide volume-based discounted rates, priority response, dedicated account management, regular reporting, flexible payment terms, and tailored service level agreements. Fleet management integration includes system compatibility where possible, direct driver-to-control communication, incident reporting, cost analysis, and preventative recommendations.
Experienced coordinators understand heavy vehicle operations, using live motorway CCTV traffic data for intelligent dispatch providing accurate arrival times. Complex recoveries coordinate multiple resources liaising with emergency services and authorities. Proactive updates keep drivers, fleet managers, and stakeholders informed throughout.
Thirty years of heavy recovery experience, AA South East Operator of the Year recognition, IVR-qualified operators trusted by Highways England and police, comprehensive equipment from standard heavy recovery to specialist rotator operations, 24/7/365 manned control, ISO 9001, PAS 43, NHSS17 & 17B certifications, nationwide network of 10,000+ recovery assets, and fleet owner perspective understanding operational pressures distinguish our service.
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV directly, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
