- Recovery House, Upminster Trading Park, Warley Street, Upminster, Essex. RM14 3PJ
- Control: 01708 225800 (opt 1) Police Impound (opt 2)
When a car or van has broken down and cannot be driven, professional recovery becomes essential, and the right response from the outset can make the difference between a prompt fix and a long delay. D&G Assist provides comprehensive car and van recovery from depots in Essex & Kent and throughout the UK, combining a rapid response with the right equipment for each situation and careful handling that protects the vehicle throughout transport.
No two recoveries are the same, so every call starts with an assessment of the vehicle, the location and the circumstances before deciding on the safest and best way to move it. Call 01708 225800 (Option 1) or email assistance@dgassist.co.uk — the control room is manned 24 hours a day, 7 days a week, 365 days a year.
What We Recover
Each situation calls for a different approach, and we apply the method that fits the circumstances rather than a single fix for everything.
From a flat battery to a mechanical fault that leaves a vehicle going nowhere, our patrols reach breakdowns wherever they happen, assess what has gone wrong, and recover the vehicle safely if it cannot be repaired at the roadside.
After a collision, a vehicle often needs specialist handling as well as transport. Our crews clear the scene safely, work alongside police and other emergency services where required, and recover the vehicle without causing further damage.
We work directly with insurers and their engineers, moving vehicles to approved repairers or storage and providing the documentation needed to keep a claim moving without delay.
When a vehicle will not start at home, a callout can often get it moving again on the driveway. Where that is not possible, we will recover it straight to a garage.
Buying a vehicle from an auction house or a private seller does not mean you have to collect it yourself. We transport vehicles from the point of sale to wherever they need to go, on a flatbed if needed.
Our Process
We inspect each vehicle before loading, imaging and noting any existing damage and choosing the safest recovery method.
Manufacturer-specified lifting points and proper weight distribution keep the vehicle secure from the first lift.
Soft straps are fitted to secure the vehicle, making sure it is safe in transport.
No harsh manoeuvres — we drive in a way that will not shift the load or cause further damage, monitored by driver analytics in our vehicles.
The Right Equipment
The safest transport method, loading vehicles fully onto a flat platform. It suits most car and van recoveries, including non-runners and vehicles with limited ground clearance.
Hydraulic platforms that reach ground level, built for and includes low-clearance vehicles or damaged wheels. The vehicle is winched on gently rather than driven, so it can be loaded even when it cannot move under its own power.
Weather and debris protection for classic and prestige vehicles. The enclosed body keeps a vehicle out of sight and out of the elements for the whole journey.
Efficient movement when more than one vehicle needs to travel at once, useful for auction lots, dealership stock, or fleet relocations.
A quick and versatile way to move cars and light vans, lifting either the front or rear wheels clear of the road for a fast, secure recovery when a full flatbed is not required.
Recovery from fields, building sites, and other locations away from the road, where a standard recovery truck cannot get close enough to load safely.
Nothing Out of Reach
Prestige and classic vehicles travel under cover with extra care when asked. Modified vehicles get the technique they need, electric and hybrid vehicles are handled to manufacturer guidelines, and non-runners come away using the right specialist equipment.
No vehicle too specialist. No location too difficult.
Flexible Ways to Pay
Clear pricing, and no membership required. Suits occasional use.
Discounted rates, monthly invoicing, priority response, and a dedicated account manager. No setup fees.
A direct line to your contract manager, breakdown pattern reporting, and flexible destinations.
Whatever the vehicle, whatever the location, our team is ready around the clock.
Call 01708 225800 (Option 1)or email: assistance@dgassist.co.uk
CALL US 24/7/365 ON 01708 225800 (OPTION 1)
Our operators assess each vehicle before loading, documenting existing damage and determining optimal recovery methods. Loading uses manufacturer-specified lifting points and proper weight distribution. Vehicles are secured using appropriate straps, chains, and chocks. Transport is conducted considerately, avoiding harsh maneuvers that could shift loads or cause damage.
Pay-as-you-go recovery suits occasional users with clear pricing before dispatch and no membership requirements. Credit accounts provide regular users and businesses with discounted rates, monthly invoicing, priority response, and dedicated account management. Opening accounts requires no setup fees.
Businesses operating vehicle fleets receive contract manager contact numbers, account management with breakdown pattern reporting, flexible destination options including ours or your workshops or preferred garages, prioritised response for business-critical vehicles, and analysis identifying vehicles or routes with higher failure rates.
Prestige and classic vehicles receive covered transport and additional loading care when requested. Modified vehicles with lowered suspensions, super low angle or wide tyres receive appropriate recovery techniques. Please inform our Central Control when booking. Electric and hybrid vehicles are handled following manufacturer guidelines with operator training on high-voltage systems. Non-runners with seized brakes or flat-spotted tyres are recovered using specialist techniques and equipment.
Our operators handle multi-storey and underground car parks with height restrictions, residential driveways with limited access, building sites with rough terrain, private land with appropriate permissions, motorways following strict safety protocols, and restricted access areas requiring alternative approaches. Each location demands individual assessment and adapted techniques.
Over thirty years of recovery experience across every conceivable situation, AA South East Operator of the Year recognition, comprehensive fleet with appropriate equipment for each scenario, IVR-qualified operators trusted by police and highways authorities, nationwide coverage through 10,000+ recovery assets, and 24/7/365 manned control with direct UK team access distinguish our service.
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV and the role you're applying for, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
Applications are temporarily unavailable
We're carrying out some updates. In the meantime, please email your CV directly, or give us a call:
Email: recruitment@dgassist.co.uk
Phone: 01708 225800
