Commercial Assistance

When a commercial vehicle breaks down, consequences multiply fast. Deliveries miss their slots, customers grow frustrated, drivers sit idle, and costs mount. Our Commercial Roadside Assistance service exists to minimise these impacts through rapid response, proper equipment, and technicians who understand commercial vehicle operations.

Commercial vehicles demand different knowledge than cars. Air brake systems, hydraulic tail lifts, complex electrical systems, and heavy-duty components require specialist understanding and equipment. Our mobile technicians carry this expertise, arriving with the tools and knowledge to diagnose and repair HGVs, buses, coaches, tankers, and specialist commercial vehicles at the roadside.

Our fully equipped service vans handle welding repairs for structural, exhaust, and mounting work; brake adjustments and airline repairs; electrical diagnostics and lighting repairs; fuel system work including wrong fuel recovery; cooling system repairs; curtainside track and strap repairs; and tyre changes including twin-wheel configurations. This is heavy vehicle repair brought to your breakdown location, not basic assistance that identifies problems without solving them.

Our Central Control uses live motorway CCTV feeds and traffic data to route technicians efficiently, avoiding delays and providing accurate arrival times. When you call, experienced controllers gather details about your vehicle and fault symptoms to dispatch the right technician with appropriate equipment, not just the nearest van, but the right solution. Our technicians stay until repairs are completed properly, because temporary fixes that fail twenty miles down the road.

ADR-qualified technicians handle tankers carrying hazardous materials, understanding regulations and safety protocols for fuel, chemical, and specialist cargo vehicles. For buses and coaches, we prioritise passenger welfare whilst ensuring safety-critical repairs meet required standards. Refrigerated vehicles receive urgent attention when cargo is at risk, with focus on restoring temperature control quickly.

Multiple depot locations across Essex and Kent, East London, and the Home Counties provide rapid response on the M25, M11, A12, A127, M20, M2, M3, M4, M40, and connecting routes. Nationally, our network of over 10,000 professional recovery assets extends consistent service standards throughout the UK, essential for fleets operating beyond regional boundaries.

Commercial accounts receive direct Commercial Manager contact number, dedicated account management understanding your operation, monthly invoicing with breakdown analysis, preventative maintenance recommendations based on observed patterns, and flexible payment terms. Priority response during peak periods ensures business-critical vehicles receive immediate attention.

We operate our own commercial fleet, experiencing the same pressures you face when vehicles break down. This understanding shapes our response times, communication standards, and repair approaches. Our IVR-qualified operators meet Highways England standards for motorway work. Our 24/7/365 manned Central Control means real people answer every call, every hour, with authority and knowledge to coordinate solutions immediately.

Pay-as-you-go for occasional users, or commercial accounts offering discounted rates, priority response, and predictable monthly costs. All pricing is agreed before dispatch, with any additional requirements discussed and approved before proceeding.